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FAQs To Common Legal Questions

Lemon Law FAQs

Vehicles purchased from private parties are not afforded protection under the California Lemon Law. The vehicle must be purchased from a new car dealership.

The only used vehicles which would qualify under the Lemon Law are true Certified Pre-Owned (CPO) vehicles or dealership demonstrators. A "true" CPO is one that is purchased from a new car dealership of the same brand. For example, a CPO Toyota can only be purchased from a Toyota dealership. Dealership demos are owned by the dealership and have never been sold to the public. Despite being technically used, the vehicle can still qualify. This could also include dealership owned vehicles being driven by dealership employees.

Yes, for purposes of the Lemon Law, leased vehicles are treated the same as purchased vehicles.
The Lemon Law will only apply to vehicles purchased in California. However, if a vehicle is bought out of CA, but delivered to the consumer in CA, and the consumer paid CA taxes on the vehicle, it may qualify. There is also an active military exception to this general rule.

Generally, under the California Lemon Law, a vehicle may qualify for a refund or a replacement if prior to 18 months of ownership or less than 18,000 miles, it meets just one of the following criteria:

-The vehicle has the same problem repaired FOUR or more times;
-The vehicle has the same problem repaired TWO or more times and the problem is a major safety defect;
-The vehicle is out of service for THIRTY or more total days.

If the vehicle is older than 18 months, or has more than 18,000 miles, the above criteria become guidelines. In this instance, the question is whether the dealership has had a reasonable opportunity to repair the vehicle, or whether the vehicle has been out of service an unreasonable number of days.

The problems with the vehicle must substantially impair the use, value, and safety of the vehicle and must have originated during the original manufacturer's warranty.

"Major safety defect" has yet to be explicitly defined by the courts. However, we know that it must be a potentially life-threatening problem with the vehicle, or the vehicle's failure forces the owner into a dangerous situation. These problems include, for example, stalling, failing to start, overheating, significant braking issues, fuel issues, airbag and seatbelt issues, transmission failure, instrumentation failure, and the like.
If you bring the vehicle in for repairs on a Monday, and the repairs are completed on Wednesday, it will count as three days. Likewise, if the vehicle is inoperative on a Sunday, but cannot be brought in for repair until Monday and is repaired on Monday, it will count as two days.
The repairs can be made at any dealership authorized by the manufacturer to make repairs on your vehicle, whether or not that dealership is in California. Some limited exceptions may apply to this rule.
Just about anything wrong with a vehicle will affect its use, value, or safety. "Minor" or "cosmetic" problems, such as an eyeglass holder, an outside thermometer, a change holder, coat clips, and the like, would not be considered use, value, or safety problems.
Once a vehicle qualifies under the Lemon Law, the consumer is entitled to either a repurchase of the vehicle or a replacement vehicle. Under a repurchase, you would receive a refund for the down payment, all monthly payments, taxes, original licensing fees, rental expenses, reasonable attorneys’ fees, and other incidentals, minus various deductions the manufacturer is entitled to take. The manufacturer will also pay off the balance of your remaining loan or lease. Alternatively, the manufacturer may provide you with a replacement vehicle that is substantially similar to the lemon vehicle. The manufacturer cannot require you to take a replacement vehicle in lieu of getting your money back.
Yes. This charge is known as the usage/mileage deduction. Simply put, the manufacturer is entitled to an offset for the miles driven before the first repair for a problem that became the basis for the Lemon Law claim. The calculation formula is set forth in California Law. As a rule, the more expensive the vehicle, the more expensive the deduction.

The amount of time can vary, but the average case should take about 90 days to be fully completed, assuming litigation is not necessary. This is an average; some cases take longer for various reasons, and some take less time. If the case needs to be litigated, it could take substantially longer to be completed.

You are required to continue to make all monthly payments on the vehicle. Failure to continue making payments could lead to repossession and/or damage to your credit. Also, while the case is pending, you must continue to properly maintain your vehicle according to the manufacturer's specifications.
Any damage beyond ordinary wear and tear to the vehicle must be repaired prior to returning the vehicle to the manufacturer, otherwise the manufacturer will charge for any damage. Door dings and minor scratches are typically considered ordinary wear and tear. Dents, major paint damage, and interior damage such as torn upholstery are not considered wear and tear and must be repaired.
Upon a successful resolution of your claim, the manufacturer will pay the legal fees and costs. At Edzant Price LLP, we will not be asking you to pay us any up-front fees. If we do not prevail in your case, whether by obtaining a settlement offer or a judgment, you will owe us nothing.
Despite what you may read or hear in the news, only about one percent of all civil cases actually go to trial. Sometimes auto manufacturers can be very unfair or unreasonable, ultimately forcing us to litigate the case. Although our primary goal is to achieve a quick resolution for our clients, sometimes it is necessary to litigate a case to obtain a fair resolution. However, going through litigation does not mean the case goes to trial. Nearly all litigated cases are resolved during litigation, but prior to trial.
This is a very tricky situation that will sometimes occur if you have an intermittent problem with the vehicle, such as sudden stalling. In these situations, it is best not to drive the vehicle but to insist that the dealership make all efforts to diagnose and repair the problem. Sometimes a different dealership will make a more comprehensive effort to locate the problem. If possible, ask the dealership to put in writing that the vehicle is safe to drive. If the vehicle then becomes involved in an accident due to the unrepaired item, you may have grounds for a potential negligent repair case against the dealership, in addition to the Lemon Law case.
No. You may proceed with your case regardless of whether the manufacturer has notified you of your right to arbitration. You may also still bring your Lemon Law case after you have been to arbitration but have lost.
No, but without the repair invoices, it is difficult to determine whether you have a viable case. Sometimes you may go to your dealership and ask them to print out a full history of all repairs, which will be helpful in determining whether there is a case. But this report may not provide us with all the necessary information to make a fully informed decision. Obtaining the actual repair orders will best assist us in evaluating your case.
No! The California Lemon Law also applies to trucks, boats, small watercraft, motorcycles, computers, motor homes, and any other "consumer goods" (with some exceptions). Because automobiles and light trucks are most commonly seen as Lemon Law cases, other consumer goods usually prove more difficult to pursue.
Yes. If the vehicle was purchased in California, we can still represent you. We cannot help you if the vehicle was purchased in a state other than California.
Yes, provided the repairs for the defect that is the basis of your claim began while the vehicle was still under the original manufacturer’s warranty. Sometimes dealerships will even make "courtesy" repairs after the original warranty has expired. These may also count as repairs. However, repairs made only under an extended warranty (service contract) do not count toward Lemon Law repairs, with few exceptions. It is always preferable to have the repairs done while under the original manufacturer's warranty.
No. Under the California Lemon Law, if enough repairs were made before 18,000 miles or within 18 months of ownership, the vehicle is presumed to qualify as a lemon. However, as long as the repairs begin or continue while under the original manufacturer’s warranty the vehicle will still qualify.
Yes. Even though the owner (or lessee) of a vehicle no longer has possession, the Lemon Law case is still valid.
Yes, California law allows you to sell or trade in your vehicle while your case is pending. However, proper notice must be given to a manufacturer prior to selling, trading, or turning in your vehicle. Failure to give the proper notice can severely impede your case.
Yes. During the case, it is important to let us know when the lease will expire. Options at that point will be to buy the vehicle at the end of the lease or turn in the vehicle. This important issue requires us to know the facts of your case in order to properly advise. If a case is in litigation, proper notice must be given to a manufacturer prior to turning in the vehicle at the end of the lease.
No. Unfortunately, the Lemon Law does not allow for compensation for "non-economic" damages.
The Lemon Law is complex, and you likely need an experienced attorney who knows how to navigate the Lemon Law. The auto manufacturers employ case managers and lawyers who are very savvy about the Lemon Law. They will not be looking out for your interests. Our firm has 35 years of experience in dealing with nearly every kind of manufacturer of motor vehicles and have represented thousands of clients throughout the state of California. Our clients include prominent attorneys, Lemon Law defense lawyers, Superior Court Judges, professional athletes, and celebrities. When we submit a demand on your behalf, the manufacturer is more likely to respect the legitimacy of your claim and our long experience in handling such matters. We also encourage you to read our five-star Yelp and Google reviews!
Absolutely! We believe that since you hired an attorney, you should be able to speak with an attorney. In fact, your case will not be accepted until our attorneys have spoken with you personally. For over 35 years, we have never deviated from this policy, and never will. The attorneys in our firm, including the partners, are always available to discuss your case, and we encourage our clients to reach us at any time.

Personal Injury FAQs

People often attempt to pursue their own personal injury cases, but this can be very difficult and is usually unsuccessful. You will be up against seasoned experts from the insurance companies who will, more likely than not, attempt to compensate you far less than the actual value of your case. Handling your own personal injury case is like trying to build your own home: you might be able to do it, but the results will likely be poor.
The length of a personal injury case, from beginning to end, is determined by the severity of the injuries, the amount of time it will take to fully recover, and the amount of insurance available. If the injuries are very minor and there is enough insurance to cover the full extent of the injuries, the case should resolve within just a few months. If the injuries are very serious and there is little insurance money to recover, the case may also be resolved quickly. However, when there are major injuries, insurance disputes, disputes over fault, and prolonged medical treatment, a personal injury case can last substantially longer.
While many law firms approach client contact differently, we believe it is essential that our clients have the ability to communicate with an attorney at all times. While our office staff will be working on your case on a regular basis, all decisions are made by the attorney and all matters of importance are discussed directly between the client and the attorney. We encourage our clients to call us for updates—we love hearing from our clients.
Not likely. The common misconception, probably brought about by television, is that every case goes to trial. Nothing could be further from the truth. Only about 1% of all civil cases go to trial. Trials are extraordinarily unpredictable, expensive, and time-consuming. Because of that, in the interest of all parties, nearly all civil cases are resolved without the necessity of a trial.
In a personal injury action, you are entitled to your actual out-of-pocket expenses, such as repairs to your vehicle or the fair market value of your vehicle in the event it is a total loss. You are also entitled to rental expenses or the loss of use of your vehicle. You are entitled to have your reasonable medical bills paid for any injuries that were sustained from the incident in question. You are also entitled to your loss of earnings for the past, present, and future, if any. Lastly, you are entitled to damages for the pain, suffering, and emotional distress you have suffered from the action. The at-fault party or insurance company is not responsible for your attorneys’ fees.
If you were injured in the incident, you should seek appropriate medical attention for your injuries as soon as possible. With some types of injuries, you may not experience any pain or discomfort for several days. It is also wise to rule out a more serious injury by seeking medical attention as soon as you begin to feel pain or discomfort. We strongly advise against incurring medical expenses when there is no injury.
Yes. Most attorneys have doctors with whom they are familiar and who have established themselves as excellent physicians in areas close to the client’s work or home. But an injured client should never wait for a referral if you need immediate medical attention. Family doctors or emergency hospitals are available for immediate medical attention and should be utilized for that purpose.
In personal injury cases, many doctors will provide care on a “lien” basis. This means that the doctor will not require any monies from the client during the course of treatment, but will wait for the settlement of the case to get paid. In many cases, however, it is best to use your private medical insurance for your medical needs. Assuming it is determined that the other party was at fault in the incident, the insurance company for that party will be responsible for all reasonable medical expenses incurred. Insurance companies will not pay for medical reports or records reviews, treatment unrelated to the incident, medical expenses that are unreasonably high, or unnecessary medical exams. It is wise for your doctor to consult with your attorney to ensure that the medical expenses being incurred are reasonable and customary.
Prior to reviewing all the evidence in a personal injury case, it is nearly impossible to accurately predict the true value of your case. There are some lawyers who will “ballpark” the case, which we believe is a mistake. Until all medical documentation has been reviewed, photographs examined, liability determined, loss of earnings calculated, the future need for medical care and expenses evaluated, and the total amount of available insurance is confirmed, the value cannot be determined. In other words, all facts and evidence of a case must be at the disposal of your attorney to make a clear, informed, and professional opinion. Doing any less is merely guesswork.
If your vehicle is repairable, you are permitted to take it to any repair or body shop of your choice. Insurance companies cannot dictate where you must take your vehicle. Sometimes it is advisable to use your own collision insurance to get your car repaired quickly. If you rely on the insurance company for the at-fault driver to handle the repair, it may take longer because of the time it takes the insurance company to investigate the case prior to settling any claims. If you incur a deductible by going through your insurance company, the at-fault party’s insurance company will usually reimburse you for your deductible.
You are entitled to the fair market value of the vehicle at the time of loss. Please keep in mind that you will still be obligated to pay any remaining amounts due on the vehicle loan or lease. If the vehicle is worth less at the time of loss than the amount owed on the vehicle loan or lease, you may end up owing the lender more than what the insurance company pays you. While this situation is uncommon, this obviously can be financially crushing. The purchase of “gap insurance” can reduce the risk of this unfortunate event from happening. The value of a vehicle is determined by the insurance industry via a consumer index. The Kelly Blue Book, while used as a guide, is not determinative of value.
The at-fault party’s insurance company is also responsible for your rental expenses. You can sometimes request that the at-fault party’s insurance company be billed directly for the rental expenses, although this is certainly no guarantee of compensation. More commonly, you will have to rent a vehicle on your own and get reimbursed from the insurance company at a later time. If you have rental coverage under your own auto policy (which is strongly recommended), it is sometimes easier to go through your own insurance company for your rental expenses. It is important that you do not rent a vehicle for more time than is absolutely necessary, because insurance may not cover all of the expenses. Likewise, the vehicle you rent should be similar to the one you own. Don’t rent a Ferrari when you normally drive a Toyota Camry.
In personal injury actions, lost earnings and future earnings are recoverable from the at-fault party’s insurance company. The loss of earnings must be proven to the insurance company. This requirement can be difficult, especially for self-employed individuals. Keeping good employment records is a must, and the earnings should be relatively easy to calculate. Because of the unpredictability of obtaining recoveries for lost earnings, the injured party is advised to return to work as soon as possible.
Nearly all personal injury lawyers accept personal injury cases on a contingency fee basis. If the attorney is not successful in winning the case on your behalf, the attorney does not receive any attorneys’ fees. Your attorney will be entitled to a percentage of the entire gross recovery for the bodily injury portion of the case. Standard fees are usually 33 percent of the gross recoveries if the case is settled prior to filing a lawsuit and 40 percent of the gross recoveries if a lawsuit must be filed to reach a settlement or verdict. The fees to minors under the age of 18 are less. Some types of cases have set fees, such as Medical Malpractice cases.
It is the client’s responsibility to pay all costs of pursuing a case. Many lawyers require costs up front; others advance the costs on the client’s behalf, then reimburse themselves at the conclusion of the case. As a general rule, the stronger a case, the more likely it is that attorneys will advance the costs on the client’s behalf, reimbursing themselves at the conclusion of the case. We regularly advance costs in most cases.
Yes. In California, a driver of a motor vehicle must carry liability insurance. The results of not carrying liability insurance can be devastating. Unless the at-fault driver was convicted of driving under the influence, the uninsured plaintiff will only be entitled to actual out-of-pocket expenses and not additional damages for pain, suffering, and emotional distress. An uninsured driver may also be subjected to a suspension of driving privileges.
Absolutely. Photographs of the scene of the accident, the damage to the vehicles or property involved, and the injuries to any parties are critical to the success of a personal injury case. These pictures should be taken from all angles and distances and must be sharp resolution.
The police report will be obtained either by your insurance company or your attorney by sending a request along with a fee to the appropriate law enforcement agency. Some agencies, such as California Highway Patrol (CHP) or the Los Angeles County Sheriff’s Department, usually have the report ready within 10 to 14 days. Los Angeles Police Department (LAPD), on the other hand, can take several months.